Over promise and under deliver

Good day

I would like to lay a complaint about your South African branch.

I bought 4 pairs of holsters on black Friday - 2 weeks later after I had followed up, I get an email to say that they had over committed and cannot send me my order. They then gave me store credit and discount.

I then bought 6 pairs, only to receive them and all 3 pairs SA 4s are too small as well as the 3 pairs of SA 8s. I email the evening I received my order saying they are too small and then receive an email saying that I need to wait until 8 Jan.

I email back on the 14th of Dec saying I will courier it so they have it on the 15 so they can send my replacements by the 18th before they close on the 19th. No reply. And then today, I get a 'please contact us again on 8 Jan email.

These holsters were ordered a month before our Dec holiday - fór out Dec holiday and then this happens?

I don't think this is ok and hardly the way a company should trust a client that buys 6 pairs of your sandals. Not just a generic reply because someone isn't in the mood to do an exchange and pack a courier box.

These aren't cheap shoes & one expects good service with the product. I am a Sales Manager myself and this is actually horrific after sales service.