hollywwob bets ****

so a month back i bought a hollywood bets over on my banking app, but the email adress ive punched in was the wrong one, i was then advised by my bank to contact hollywoob bets for the voucher pin, its been two months now everytime im requesting this voucher i get told my query is being escelated, and i get issued with a reference number, hollywoob bets please grant on to me whats granted onto me please