Angry

My id number is ***.My cell number is ***.I had my money sent via absa cash send twice 2weeks or so ago I didn't get no message so i assumed weekend maybe thats why by the following mond/Tuesday I called Hollywood calls take any 20/30mins to answer stil received no help the person on the line said it was gone to financial department I gave it a few days stil no response I called again they said they will call me back I am still waiting.i have done about 30 calls since then even today.they not putting me through anyone who can help.as my money just disappeared.is this what they do all the time