REFUND OF DEPOSIT

Hi I also contacted Karen at holidayman via what's app and used her as an agent. I should of gone on my gut instincts and not booked with her it's been a nightmare. I'm in New Zealand I have not seen my children for nearly 2 years and have not yet met my two youngest grandsons, thought it would be wonderful idea to get us all together under one roof for a long weekend. So I booked with holidayman at the end of February For a long weekend end of May 2020. Then the Coronavirus pandemic hit the world. I phoned before South Africa went on lockdown 2 months before my holiday, she said she can't do anything but will speak to the owner then she told me the owner lives off her bookings. Which I later found out from the owner was not true, it was one excuse after another. She told me I'm rude. I eventually tracked down the owner and she was wonderful she refunded me the R2500 that was deposited in her bank from Holidayman. I'm still fighting for the balance. I don't know why I can't get the rest refunded if the owner has no problem with it. I have all my messages from holidayman and the owner. I've contacted holidayman several occasions and she has now told me she can't do the transfer until after the lockdown. And she has now blocked me on what's app as I told her we are in the 21 Century you can do online banking anywhere. She told me via what's app all monies will only be refunded as per companies structer and paperwork after lockdown There is No clause about no refunds with deposits on my invoice she screenshot my invoice from her computer and sent it to me Via what's app. I really feel disrespected and hurt as this pandemic is not my fault. It already is heartbreaking enough that I can't see my children and meet my 2 youngest grandchildren and now I have this ordeal that I have to fight to get my money refunded.