Mahe unit 3

We booked a holiday on the South Coast in August and we used Holidayman as a agent. We selected and booked our place 2months in advance, however 3 weeks before our holiday we were told that the place got sold but not to worry as Holidayman already contacted one of there other clients to arrange a place for us to stay at. We trusted them, however when we got to Mahe unit 3 it was not the money worth. The doors did not want to open as the locks were so rusted and the other doors key was broken so we could not even use it, the shower was blocked the utensils were durty and the DSTV which we paid extra for was not working. Getting hold of them they only send someone the next day which means the R85 cost per day for DSTV was money in the water. The day after the tech was there it worked but the next morning it had the same problem. I told them several times and the excuse they used was that they could not get hold of the owner. Therefore i paid R595 for DSTV that did not work. The porch gate broke off and all they said was they know but the owner does nothing. I kept complaining about all this and then i get a message fron Holidayman telling me that the owner does not want me there because he has China business contacts he would rather put in there and that he drop the price just for us. We did not ask for the price drop, we dis not ask for that place this was all arranged without our knowledge. Then when i get angry and threaten to expose then on social media the owner of Holidayman tells me she has no time for my bull****. We let before our time was up because we could not stay in a place like that. I told them that i would like a refund for the days i did not stay there or ill go on social media. I gave them more than a month with promises of a refund from them on whats up but no refund yet. This company puts you in bad places and then complain in your ears about there useless clients. I think they are very unprofessional. I mean which agent tells you they the owner actually wants to kick you out because you aren't paying enough. They should handle stuff like that and not dump it on paying customers and the. Refuse refunds when you give them what they insinuated.