DISGUSTING, DISAPPOINTING TREATMENT AT THE WORST ACCOMMODATION I HAVE EVER SEEN IN MY LIFE.

I booked Wavecrest 1401 holiday apartment in Gillespie Street in Durban. When we arrived at this place on Friday 29/03/24 at 10 am, after a long trip from Johannesburg. I was shocked to see the state of this place. There is no reception area, only some guy asking me a load of questions that did not make sense. Was asked to wait on the ground floor for the manager. Some foreign guy came that was stinking of alcohol and didn't even look presentable who claimed that he is the Manager. Apparently he gave my unit to someone else the day before and could offer us another unit 1301. He took us to this unit, and immediately I told him that I would like to cancel. He called a Lady by the name of Sne from Mafadi and she spoke to me, I explained to her my disappointment, she wanted to speak to this so called manager by the name of Carrim Abdul, he asked me to call Bookings.com to cancel. I called bookings.com immediately, explained all my complaints and concerns of this place. I was told by a customer care agent that he sent an email to Wavecrest and awaiting for a response from them. I have tried calling all the tel nos that's on Wavecrest confirmation to me , and not one of the calls were answered. We are totally disgusted, disappointed and irate in the manner in which we were treated and also wanting to know how can Bookings.com can advertise such a disgusting, filthy and unsafe place on their website. That surrounds of Wavecrest is so scary that once ur inside you have to think really hard before stepping out again. The areas is full of Taverns, **********s and people sleeping on the pavement. I would NEVER recommend this place even if it's my worst enemy. I am waiting for 24 hours to receive feedback from bookings.com I would like for people to go and inspect that place before advertising as a holiday apartment 😞😞😞