constant harassment from Staff

Good day <br> <br> my experience with Holiday Inn executive lounge has been a regretful and most haressing experience to say the least. i am always being questioned of my membership which is regularly produced but have a run in with a rude staff member Ayanda Khumalo who feels the need to call upon security without fail at all my arrivals or associates, it is over 5 times that i had general staff come down to the executive lounge to report that the facility is only for air france and qata airlines, the premises clearly has a signage of ihg member rewards program but the ill treatment would still continue . it is also been noted that some guests who arrive in this place do not produce their membership cards nor are they questioned about having one and are only duly asked if they are VIP members when they request premium drinks . iam writting to hello peter as this has been a single person harresing me and making my stay unpleasant, all other staff members who work there arer friendly and have always been of great assistance. iam calling to hello peter to see that something is done about this staff member failing which i request my membership payment back