1 reviews | Active since Nov 2014
TOTALLY DISGUSTED
I have booked at the holiday inn woodmead on numerous occasions and I am a regular customer. I booked I on friday the 02/10/2015. Firstly as I arrived I was given a key to someone elses room I mean the staff dosent even know which rooms are occupied. I was given another room which wasnt to my liking because i requested a room on the upper level I was given room 224 on second floor. I then requested from a staff that the manager must visit me as I was not happy that never happened. Later that night I phoned reception for matches and the manager joshua answered I asked him why dont you guys keep matches his reply was \because we dont"if its not for people staying there he wouldnt get a salary but he dosent seem to understand that. If this matter is not resolved as soon as possible I will approach the media which is not hard for me"
Dear Mr. Suhail Ismail
Thank you for your notification on Hello Peter. We have been trying to contact you since Monday 5th October to discuss matters further however your phone just ring and cant reach you.
We understand that you are busy during the day and will therefore send you a mail as well and perhaps agree to a time to discuss your complaint further.
Customer feedback forms a vital part of our business and it is through constructive comments that we are able to strive to improve the service we offer guests in our hotel.
Kind Regards
Anel Muller
Dear Mr. Suhail Ismail
Thank you for your notification on Hello Peter. We have been trying to contact you since Monday 5th October to discuss matters further however your phone just ring and cant reach you.
We understand that you are busy during the day and will therefore send you a mail as well and perhaps agree to a time to discuss your complaint further.
Customer feedback forms a vital part of our business and it is through constructive comments that we are able to strive to improve the service we offer guests in our hotel.
Kind Regards
Anel Muller