THIRD TIME UNLUCKY

As the records will show this is the 3rd time i am disgusted at the poor quality of service i receive from this hotel, i checked in on the 30/04/2016 and upon my arrival the guy at reception gave me a wrong room which was occupied as i put the key to open the door the occupant came out screaming at me which was totally embarrassing, i was then moved to room 335 as i entered i noticed the aircon was not working, the glasses were filthy messed with food stains and the plug sockets was not working, by the way the aircon could not be fixed, i was then checked into room 330 and i waited for almost an hour to receive coffee and milk sachets. its like every time this hotel receive complaints the service gets even worst, have had enough and this will be published in the newspaper.