LG
Leon G

1 reviews | Active since Jun 2016

02 Mar 2017, 10:13

Holiday Inn is a dump!

<p>I checked in on the 24/02/2017 at 15:00 and nobody assisted with luggage.We were given a room on the 2nd floor and on the way to the room people were painting and dust and sandpaper etc all over the floor.The room was very poor quality after an hour my wife could not make it as she suffers from sinuses and paint smell and dust effects her.She had migrane heaches and her eyes were watery.I dont suffer with sinuses but could also smell the paint is was very bad.I went and spoke to the manager and the security supervisor and we all went up to the 2nd floor and they both agreed that the paint smell was strong.They moved me to the third floor which i was not informed is a smoking floor.This room was worst than the first room at least the first room had a couch.Every night when we got back to the hotel we could get the smoke smell in our room and this was quite annoying as we are non smokers...we had to bear this for our entire stay.The toilet paper in this room was mouldy and had some black stains on the side.I also was upset that whem i arrived to the room one day my charger was in someones microsoft phone and mobody was around i think that this is an invasion of privacy.This has been the worst place i have ever stayed at!</p>

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Replies (3)
Holiday Inn Express Woodmead
Holiday Inn Express Woodmead's reply02 Mar 2017, 10:41
Official

Good Day

Thank you for your review and notifying us for your experience. We apologise for the paint work that our maintenance team was busy doing on the floor that was allocated to you and then the smoking room you had to stay in.

I will further investigate the matter of the cell phone that was left in your charger i agree its not acceptable, thank you for notifying us.

We apologise for the short comings as we pride ourselves in customer services and it very disappointing to see it wasn't followed through during your stay.

Kind Regards

Liezl Bekker

General Manager

LG
Leon G's update04 Mar 2017, 16:07
Reviewer Update

So no telephone call just a response from a person who clearly does not know how to reply to a message or proper grammar.This must be a very complicating investigation cos i have not received any feedback.People stay away from this place it is a dump!

Holiday Inn Express Woodmead
Holiday Inn Express Woodmead's reply07 Mar 2017, 16:57
Official

Good Day Mr. Govender

As per our telephonic conversation this afternoon I have responded directly to you via e-mail.

Thank you for your time and for bringing these issues to my attention.

Kind Regards

Liezl Bekker

General Manager