dissapointed

I have encountered a very disgusted stay with holiday inn express woodmead on the 02/10/15.i am a regualr customer of this branch. My problem on the 02/10/15 was resolved by management in which I had to request a complimentary night which was not offered to me. On the 30/10/15 I had redeemed the complimentary night and upon check in into my room the aircon and lighting system was not working which took them 25-30 minutes to attend to the problem. The door lock was missing which I ignored because I was already totally disgusted as \complimentary"is givej for a reason to make sure you receive the best treatment. The next morning I was totally ****ed off as the room cleaning service knocked once and my reply was \""give me a minute\"" the lady opens the door and comes into the room saying she did not hear this also been due to the fault that the lock was missing. I am totally outraged by this and as I stated before I have means of approaching the media and publishing this.my room number was 243 for record purposes."""