DM
Dan M
1 reviews | Active since Sept 2015
04 Sept 2015, 19:47
booked holiday at holiday Inn but lost charger
Booked in at umhlanga rocks holiday Inn express on 3/09/2015, I requested a non smoking room, but they gave that one because they were fully booked, they promised to change the room on the 04/09/2015, we went out at 11 am then when we got back we realised our phone chargers and a twin plug are lost, now they can't find it
Helpful (0)
Replies (1)0
Replies (1)
Holiday Inn Express Durban-Umhlanga's replyOfficial
05 Sept 2015, 05:28Hello matshele84 ,
We are in receipt on your response. We are sorry to hear that your room type request did not meet with your expectations. In reviewing your reservation details in our system, it is noted that you made your reservation through Booking.Com (on line booking agent) and your online reservation was for a smoking room. We are pleased that we were able to move you to a non-smoking room on 04/09/15 and we are very sorry to hear about the allege missing items. We will investigate with our respective Heads of Department. Please feel free to make contact with either myself or my Guest Services Manager. Kind regards, Bronwyn McLeod - General Manager
We are in receipt on your response. We are sorry to hear that your room type request did not meet with your expectations. In reviewing your reservation details in our system, it is noted that you made your reservation through Booking.Com (on line booking agent) and your online reservation was for a smoking room. We are pleased that we were able to move you to a non-smoking room on 04/09/15 and we are very sorry to hear about the allege missing items. We will investigate with our respective Heads of Department. Please feel free to make contact with either myself or my Guest Services Manager. Kind regards, Bronwyn McLeod - General Manager
Holiday Inn Express Durban-Umhlanga's reply05 Sept 2015, 05:28
Official
Hello matshele84 ,
We are in receipt on your response. We are sorry to hear that your room type request did not meet with your expectations. In reviewing your reservation details in our system, it is noted that you made your reservation through Booking.Com (on line booking agent) and your online reservation was for a smoking room. We are pleased that we were able to move you to a non-smoking room on 04/09/15 and we are very sorry to hear about the allege missing items. We will investigate with our respective Heads of Department. Please feel free to make contact with either myself or my Guest Services Manager. Kind regards, Bronwyn McLeod - General Manager
We are in receipt on your response. We are sorry to hear that your room type request did not meet with your expectations. In reviewing your reservation details in our system, it is noted that you made your reservation through Booking.Com (on line booking agent) and your online reservation was for a smoking room. We are pleased that we were able to move you to a non-smoking room on 04/09/15 and we are very sorry to hear about the allege missing items. We will investigate with our respective Heads of Department. Please feel free to make contact with either myself or my Guest Services Manager. Kind regards, Bronwyn McLeod - General Manager