1 reviews | Active since Dec 2016
Holiday Inn Express Cape Town are **********!!!
I made a booking at Holiday Inn Express Cape Town via Bookings.com for the 7/1/19 until 11/1/19. The booking was made under the condition that I supply them with my banking details ( short of my ccv number) to reserve accomodation for me also the condition was that the payment will be processed upon arrival at the hotel. This morning I get a bank notification that R 5636.00 has been deducted from my account by Holiday Inn Express Cape Town. I went into shock really because that wasnt the agreent. Also how do they process the payment without my ccv number? *****?... I then call Holiday Inn Express CapeTown where the reception desk transfered me to reservations. I spoke to a lady who sounded unapologetic and told me that becauae the booking was " cheap" the hotel reserves the right to TAKE MY MONEY! I explained to her that that was not what was advertised on the booking. She said if I have any queries I should rather call Bookings.com I call Bookings.com I speak to a lady by the name of Alyn. She said that Holiday Inn Express went against what has been advertised and they will have to reverse the payment which can take up to 10-15 working days. Lol. I have rent due TODAY! I DONT HAVE 10-15 days. She said she will follow up on Holiday Inn Express Cape Town and Im yet to hear from all parties.
