Hoka Shoes South Africa
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Hoka Shoes South Africa
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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simonay P
1 reviews | Active since Jan 2015
26 Nov 2025, 11:37
HOKA NEEDS TO REFUND ME
I purchased 3 x hokahalf running tickets. I added a pair of socks assuming it was free but saw that I was charged for it at checkout. I could not reverse the payment. My race pack was collected and I noticed my socks was never given to me. After the race I asked a few people for a merchandise stands or help, nobody cold help. I have emailed Hoa, entry Ninja, sent them messages on Social media and they simply ignore me. Nobody has reached out. They told me to email their info email, yet I sent a few emails and nobody has responded. I just want my refund.
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simonay P
1 reviews | Active since Jan 2015
26 Nov 2025, 11:37
HOKA NEEDS TO REFUND ME
I purchased 3 x hokahalf running tickets. I added a pair of socks assuming it was free but saw that I was charged for it at checkout. I could not reverse the payment. My race pack was collected and I noticed my socks was never given to me. After the race I asked a few people for a merchandise stands or help, nobody cold help. I have emailed Hoa, entry Ninja, sent them messages on Social media and they simply ignore me. Nobody has reached out. They told me to email their info email, yet I sent a few emails and nobody has responded. I just want my refund.
0
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Laeeq P
1 reviews | Active since Aug 2016
27 Oct 2025, 10:48
Deeply disappointed with Hoka South Africa (iKhambi Distribution) – No accountability for defective shoes
I purchased a pair of Hoka Mach X running shoes from Sportsmans Warehouse Rondebosch (Cape Town), and after only two short runs, the shoes caused severe blisters and bleeding on my heels. I contacted Hoka South Africa (iKhambi Distribution) to report the issue and request assistance. Instead of any accountability or meaningful support, I was told the blisters were likely caused by “improper lacing” or “sock material” — without them ever assessing the shoes in person. Even after repeatedly asking for escalation, they refused to offer a refund or replacement, and insisted that I courier the shoes to from Pretoria to Cape Town at my own cost if no fault is found — which is completely unreasonable for a product that injured me after ONE normal use. This is unacceptable service from a premium global brand like Hoka, and it reflects poorly on how their South African distributor treats customers. My next step is to lodge a formal complaint with the Consumer Goods & Services Ombud (CGSO) and informed Hoka Global. At this point, I’m left with a pair of expensive shoes that I cannot wear, cannot sell, and a clear sense that the distributor is unwilling to stand behind their product or the Hoka brand promise. Buyers beware — if anything goes wrong, you may be left with no real support.
Helpful (0)
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Laeeq P
1 reviews | Active since Aug 2016
27 Oct 2025, 10:48
Deeply disappointed with Hoka South Africa (iKhambi Distribution) – No accountability for defective shoes
I purchased a pair of Hoka Mach X running shoes from Sportsmans Warehouse Rondebosch (Cape Town), and after only two short runs, the shoes caused severe blisters and bleeding on my heels. I contacted Hoka South Africa (iKhambi Distribution) to report the issue and request assistance. Instead of any accountability or meaningful support, I was told the blisters were likely caused by “improper lacing” or “sock material” — without them ever assessing the shoes in person. Even after repeatedly asking for escalation, they refused to offer a refund or replacement, and insisted that I courier the shoes to from Pretoria to Cape Town at my own cost if no fault is found — which is completely unreasonable for a product that injured me after ONE normal use. This is unacceptable service from a premium global brand like Hoka, and it reflects poorly on how their South African distributor treats customers. My next step is to lodge a formal complaint with the Consumer Goods & Services Ombud (CGSO) and informed Hoka Global. At this point, I’m left with a pair of expensive shoes that I cannot wear, cannot sell, and a clear sense that the distributor is unwilling to stand behind their product or the Hoka brand promise. Buyers beware — if anything goes wrong, you may be left with no real support.
0
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