GB
Glynnis B
1 reviews | Active since Mar 2009
30 Jun 2023, 14:28
Shocking customer service and business ethics
I would discourage anybody from using this company for their solar system. Their business ethics and customer service is absolutely shocking! They NEVER provide feedback and I have been waiting for them to refund my money since I cancelled my order on the 20 June 2023. I have sent emails and still do not have my refund.
Helpful (0)
Replies (1)0
Replies (1)
Hohm Energy's replyOfficial
01 Jul 2023, 14:08Hi Glynnis,
I am really concerned by what I have read and I have tried to give you a call to chat around the concern you raised. I have also sent a WhatsApp message. From what I understand, this is a financed deal and I would therefore like to better understand the expectation around the refund so that I may ensure we investigate and respond to it urgently. I am terribly sorry that you had such a poor experience and we absolutely respect your request to not continue with your solar installation. I have asked the team for a full investigation as well to better understand what went wrong so that we may work on improving those areas going forward.
If you could kindly respond to my message I sent you via WhatsApp, you have my word I will look into this with urgency.
Regards
Anne
I am really concerned by what I have read and I have tried to give you a call to chat around the concern you raised. I have also sent a WhatsApp message. From what I understand, this is a financed deal and I would therefore like to better understand the expectation around the refund so that I may ensure we investigate and respond to it urgently. I am terribly sorry that you had such a poor experience and we absolutely respect your request to not continue with your solar installation. I have asked the team for a full investigation as well to better understand what went wrong so that we may work on improving those areas going forward.
If you could kindly respond to my message I sent you via WhatsApp, you have my word I will look into this with urgency.
Regards
Anne
Hohm Energy's reply01 Jul 2023, 14:08
Official
Hi Glynnis,
I am really concerned by what I have read and I have tried to give you a call to chat around the concern you raised. I have also sent a WhatsApp message. From what I understand, this is a financed deal and I would therefore like to better understand the expectation around the refund so that I may ensure we investigate and respond to it urgently. I am terribly sorry that you had such a poor experience and we absolutely respect your request to not continue with your solar installation. I have asked the team for a full investigation as well to better understand what went wrong so that we may work on improving those areas going forward.
If you could kindly respond to my message I sent you via WhatsApp, you have my word I will look into this with urgency.
Regards
Anne
I am really concerned by what I have read and I have tried to give you a call to chat around the concern you raised. I have also sent a WhatsApp message. From what I understand, this is a financed deal and I would therefore like to better understand the expectation around the refund so that I may ensure we investigate and respond to it urgently. I am terribly sorry that you had such a poor experience and we absolutely respect your request to not continue with your solar installation. I have asked the team for a full investigation as well to better understand what went wrong so that we may work on improving those areas going forward.
If you could kindly respond to my message I sent you via WhatsApp, you have my word I will look into this with urgency.
Regards
Anne