HV
Howard V
1 reviews | Active since Jun 2024
28 Jun 2024, 19:45
No after sales support
I purchased a fairly large solar system through Hohm energy. The installation went ok and was completed within the time frame but there were a few unresolved issues. 3 months in and the system has shut down and completely trips when you try to switch from mains to the inverter. The problem is with the after sales service…that is non existant. I logged a support ticket and received notification that on site engineers will only be sent 48 working hours after they try to remotely diagnose the issue. 15 days later and still no resolution..no onsite engineers. Hohm..surely you can do better than this.
Helpful (0)
Replies (3)0
Replies (3)
Hohm Energy's replyOfficial
30 Jun 2024, 16:41Hi Howard
Thank you for raising your concerns. I have escalated this to our technical team for urgent investigation and understand why it has taken so long.
Thank you for raising your concerns. I have escalated this to our technical team for urgent investigation and understand why it has taken so long.
We would be grateful if you afford us the opportunity to rectify this after sales service disappointment.
Hohmie
Hohmie
Hohm Energy's reply30 Jun 2024, 16:41
Official
Hi Howard
Thank you for raising your concerns. I have escalated this to our technical team for urgent investigation and understand why it has taken so long.
Thank you for raising your concerns. I have escalated this to our technical team for urgent investigation and understand why it has taken so long.
We would be grateful if you afford us the opportunity to rectify this after sales service disappointment.
Hohmie
Hohmie
HV
Howard V's updateReviewer Update
02 Jul 2024, 11:55It has now been 18 days and not so much as a phone call from Hohm technical support…
HV
Howard V's update02 Jul 2024, 11:55
Reviewer Update
It has now been 18 days and not so much as a phone call from Hohm technical support…
Hohm Energy's replyOfficial
02 Jul 2024, 13:04Hi Howard,
I've reached out to our technical team and our records indicate that Ruddy spoke with you on 24th June. We believe that this may be breaker related and we have reached out to the installer partner to identify when they would be available to come out and remediate.
We will keep in touch on progress.
Hohmie
I've reached out to our technical team and our records indicate that Ruddy spoke with you on 24th June. We believe that this may be breaker related and we have reached out to the installer partner to identify when they would be available to come out and remediate.
We will keep in touch on progress.
Hohmie
Hohm Energy's reply02 Jul 2024, 13:04
Official
Hi Howard,
I've reached out to our technical team and our records indicate that Ruddy spoke with you on 24th June. We believe that this may be breaker related and we have reached out to the installer partner to identify when they would be available to come out and remediate.
We will keep in touch on progress.
Hohmie
I've reached out to our technical team and our records indicate that Ruddy spoke with you on 24th June. We believe that this may be breaker related and we have reached out to the installer partner to identify when they would be available to come out and remediate.
We will keep in touch on progress.
Hohmie