1 reviews | Active since Jan 2024
Household Solar installation
I had an installtion that was done at my premis which ended on 19 January 2024 or so I had believed so.
However, There seems to have been a decline in service since then and I am still this day trying to resolve the issues with Hohm energy.
There installation was not complete and it is embarrassing to report over a month later things are still not resolved. Aspects that have risen:
1. Incorrect installations (safety risk on DB and on earthing installation) - these pose a risk to my household and as it stands I am still not satisfied with the installation.
2. lack of communication (no focal point... speaking to many people with little to no coordination)
3. non compliance with regulation in terms of issuing of certification (Had to demand a new COC as they had made changes to my DB outside of the new issued ammended COC issued for the solar installation)
I would have rather have spent my money somewhere else and for such a company to be associated with Investec is shocking.
We are so sorry to hear that you have been struggling to get things resolved. This matter has been escalated internally as a priority to understand where the delay has come in. We will provide feedback soonest and thank you for bringing this to our attention.
We will work really hard to get this back on track for you.
Hohmie
We are so sorry to hear that you have been struggling to get things resolved. This matter has been escalated internally as a priority to understand where the delay has come in. We will provide feedback soonest and thank you for bringing this to our attention.
We will work really hard to get this back on track for you.
Hohmie
I can assure you that the team are indeed working on your escalation and will keep you posted. You have my word that I will see this through with the team.
Hohmie
I can assure you that the team are indeed working on your escalation and will keep you posted. You have my word that I will see this through with the team.
Hohmie
I believe that the matters which you escalated have been attended to. We would once again like to thank you for affording us the opportunity to rectify matters and apologise for any inconvenience which may have been caused.
Hohmie
I believe that the matters which you escalated have been attended to. We would once again like to thank you for affording us the opportunity to rectify matters and apologise for any inconvenience which may have been caused.
Hohmie