CE
Charl E

1 reviews | Active since Nov 2020

01 Mar 2023, 12:38

Frustrating to the core

I'm going to give an honest review this is and was the most frustrating process to get Solar installed at my property. in actual fact, they are still busy as not all required parts were or are available. My installer was Changed on the day my Installation was supposed to take place. As yet still waiting for brackets to install solar panels which I still don't have. Installer I cannot fault. There are staff members that have to take the grunt of the complaints as Management just ignores emails and runs with their tails between their legs. Leaving the first line of staff to deal with everything. I really hope they can resolve issues as I understand its a start up but I think they've bitten off more than they can chew at this stage. I think I've aged 10 years up to this point getting my solar installed and yet it's still not completed. for now i cannot recommend this company lets see in the future how they deal with after sales and support

0
Replies (3)
Hohm Energy
Hohm Energy's reply01 Mar 2023, 14:15
Official
Hi Charl, 

We are so sorry to hear about your frustrating experience thus far.  We are going to look into this with urgency and will reach out to you shortly.  

We sincerely hope you will afford us the opportunity to rectify the areas where we have disappointed you, to get you to a happy space as we aim to ensure that your going solar process to be a pleasant experience.

Hohmie
CE
Charl E's update07 Mar 2023, 11:33
Reviewer Update
and it;'s the 7th of March 2023 now and ive still not heard from anyone as you promised above
Hohm Energy
Hohm Energy's reply09 Mar 2023, 12:27
Official
Hi Charl,

I believe our team (Tumi and Nthabiseng) have both been in contact with you and are working hard to getting the matter resolved and commit to keeping you informed on status.

Thank you for affording us the opportunity to rectify this matter for you.

Regards
Hohmie