Disappointing After-Sales Support from Hohm Energy

I was initially impressed with Hohm Energy's onboarding process when I installed my solar system. However, the after-sales support has been abysmal. Despite having an extended maintenance plan, I've had a ticket open for over a month with zero support or resolution.

The lack of communication and follow-through from the support team is unacceptable. I've been left in the dark, wondering if anyone is even working on my issue. As a customer who invested in their services and paid extra for maintenance plan, I expect better.

Unless Hohm Energy improves their after-sales support, I would caution others from making the same mistake. The initial enthusiasm and promise are not enough to make up for the frustrating experience that follows.

Disappointed and still waiting for support...