Poor customer service

Car has been with the panel beater for over 2 weeks, no feedback was given I had to make follow ups, and even then the receptionist would be too quick to get of the phone. last week was told ill get feedback before the end of Wednesday, However got an sms stating how out of spares they are and can't say exactly of when they should get stock. Surprisingly on Friday car keys were requested and that was the first contact i've received in a period of 3 weeks....I have no means of getting by, no courtesy car, this is really frustrating. What annoys me is that I have to make you to update me (POOR SERVICE) and you get rude and frustrating receptionist like Geneve that shouts at the customers or she assumes we're all death but that's not acceptable.<br> <br> I really wish that you could treat your customers with more respect and sympathy from service point of view. and understand that I wouldn't call you if I had a choice.