1 reviews | Active since Sept 2015
PATHETIC SERVICE
My car was booked in for repairs to the rear bumper 3 weeks ago. I am very unhappy with the service that I have received from this place. I have to continue to do follow ups on my vehicle this is not customer service at all.<br> I was promised to get a update on Friday last week and still nothing I have been in contact with Rabia who is always to busy to answer my calls and never returns my calls. Up until today still no phone call or anything I have pleased with this place to assist in having my car repaired and given back to me as soon as possible as I do not have a courtesy vehicle but still not are not willing to assist me in anyway. This is not good customer service !!! I hope I get a response from this place after writing this...<br> Oh and to add I've tried calling this place since 7 this morning and NO ONE Answers the phone this is so frustrating really !!!!! <br>
Firstly I would like to apologize for the service you received. We do value our clients and I assure you that I will assist you in any way possible.
Your vehicle was towed to us on the 2nd of September and the spares were ordered as per the original quote. We did inspect your vehicle and found that the L/R fender is not repairable and we need some additional parts. These additional parts were ordered as soon as we received authorization from the insurance.
The spares arrived this morning and your vehicle is currently in the panelbeating section. The panelbeating should take +-2 working days after which your vehicle will go through to the paintshop. I have spoken to my production team and your vehicle should be ready by next week Friday.
I will be able to assist you with a courtesy vehicle while your vehicle is in for the repair. I will contact you to make the nessesary arrangements.
Firstly I would like to apologize for the service you received. We do value our clients and I assure you that I will assist you in any way possible.
Your vehicle was towed to us on the 2nd of September and the spares were ordered as per the original quote. We did inspect your vehicle and found that the L/R fender is not repairable and we need some additional parts. These additional parts were ordered as soon as we received authorization from the insurance.
The spares arrived this morning and your vehicle is currently in the panelbeating section. The panelbeating should take +-2 working days after which your vehicle will go through to the paintshop. I have spoken to my production team and your vehicle should be ready by next week Friday.
I will be able to assist you with a courtesy vehicle while your vehicle is in for the repair. I will contact you to make the nessesary arrangements.