SK
Sinegugu K

1 reviews | Active since Apr 2017

11 Apr 2017, 15:10

delays on repair, bad service!!

<p>I paid excess in advance so they can order the parts on time and to fast track the process. Car was booked in on the 28th of march, until today its not ready. they are now giving me a go around, promising me to call me back but never do. its been 5 days calling them and being promised to be called back, today management promises to call back but never did. Im so upset because this is my primary transport, tomorrow there is strike and i need to travel with it over the weekend. WHAT IS THE USE OF PAYING EXCESS IN ADVANCE IF THE PROCESS IS STILL SLOW, MANAGEMENT NOT WILLING TO TALK TO ME!!!</p>

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Replies (3)
Hofbro Auto Body
Hofbro Auto Body's reply11 Apr 2017, 16:13
Official

The repair estimate for the damages to your vehicle is +-10-12 working days provided there are no unforeseen problems. Till date your vehicle has been with us for 10 working days. Please keep in mind that Friday last week was not a full working day due to the country wide protest.

The repairs are being done in the quickest time frame possible.

We do apologize for the inconvenience caused.

SK
Sinegugu K's update18 Apr 2017, 14:20
Reviewer Update

I was happy with the overall work done on the car, it looked good and clean. the delays were encoutered for. Theresa explained the process and the vehicle was done by easter weekend. thank you for the support. In the future please let clients know about estamated date of completions, and should there be any changes also the client should know. Overall, Im happy with the service rendered.

Hofbro Auto Body
Hofbro Auto Body's reply18 Apr 2017, 14:30
Official

Thank you very much, we appreciate the feedback.