1 reviews | Active since Jan 2017
******, don't touch with a bargepole!
<p>Took my car to the assesment centre at Hofbro on 2017/03/08. Got a quote by the repairerToyodan on 2017/03/09. Even though my car was drivable Hofbro made my check the vehicle in. The car has a retail value of R 59 500.00. I have OUTsurance essential cover of R 23 800.00. The quote for the repair was R 25 387.74. As the cost was higher than the cover for the vehicle OUTsurance paid me out. I was informed of this on 2017/03/13.</p> <p> </p> <p>I phoned Hofbro to ask what I must do to get my car repaired as they had it. Instead of telling me to contact Toyodan they told me they need to confirm the work can be done for the quoted value. OUTsurance does stipulate that the vehicle should be stipped and checked for unforseen damages prior to repair, if this is not done then OUTsurance will not conver the additional costs. This did not apply in this case as Hofbro were not the repairer nor was OUTsurance going to cover any additional costs.</p> <p> </p> <p>I kept calling to find out what was going on. I was told Teresa then Spiro would call me back. They still have not called. Then I was told there were additional costs as the car was written off. Which is an odd reason. In the meantime I am spending money on Uber. Finally I have enought and kicked up a fuss on 2017/03/24. I was told I need to pay over R 1500.00 as the car had been with Hofro for longer than the free period. What ******! Please don't go there you will regret it.</p>
Dear Mr. Crompton,
When you came in for the assessment on the 8th of March the Outsurance assessor advised you to leave your vehicle here not Hofbro.
All vehicles do get stripped and checked for unseen damages prior to a repair however we did not receive a quotation from Outsurance for your vehicle. You called us to find out whether we would be able to do the repair according to the quote you sent through to us on the 13th of March even though the insurance have written your vehicle off. On your request your vehicle was inspected and the additional items found were sent through to you.
The release fee was sent through to the insurance for approval and they advised us that you will be liable for the storage as you only have essential cover.
Kind regards
Dear Mr. Crompton,
When you came in for the assessment on the 8th of March the Outsurance assessor advised you to leave your vehicle here not Hofbro.
All vehicles do get stripped and checked for unseen damages prior to a repair however we did not receive a quotation from Outsurance for your vehicle. You called us to find out whether we would be able to do the repair according to the quote you sent through to us on the 13th of March even though the insurance have written your vehicle off. On your request your vehicle was inspected and the additional items found were sent through to you.
The release fee was sent through to the insurance for approval and they advised us that you will be liable for the storage as you only have essential cover.
Kind regards