1 reviews | Active since May 2015
Bad Service by Hofbro
1. My car had an accident, amongst other things, the front bumper needed to be replaced. They replaced the bumper. however, this bumper is **** such that the badge does not fit. Now the repairer refuse to resolve this saying the insurer should approve another bumper. Why did they order a bumper and badge that would not fit? Now they say I must ask the insurance to approve for another bumper.<br> <br> 2. Some electronic work had to be done, the engine light was off when I handed in the car, but when they return the car the light was on, and Hofbro refuse to attend to it. Rabiya from Hofbro told me it was a minor issue, but they should resolve it.<br> <br> 3. After the first paint work did not work, my car was schedule to go for another painting in January 2015, it has now been scheduled to be repainted on the May 2015. This turnaround time is terrible to say the least. To this day, they still say my car had different colours even though the old parts prove otherwise, I kept the old parts.<br> <br> Repairers should be helping solve problem. Hence, I do not expect to have more problems than solutions after having brought your vehicle to a repair who should be applying expert knowledge.<br>
Firstly the bumper in question is a local bumper which was quoted for by the insurance company. We do repairs as per the quotation from the insurance and we cannot do any additional work without their authorization therefore we cannot be held liable for the way a badge fits onto a local bumper.
The warning light that you are referring to is the O2 sensor which sits by the exhaust manifold. We did obtain a report which stated that it is not accident related. However we did do a in house diagnostic and reset the light for you.
As you are well aware proof was given by the paint company that your vehicle has been sprayed several times before. We had to wait for authorization from your insurance before we could make any further arrangements.
Please take these queries up with your insurance as conveyed to you many times.
Firstly the bumper in question is a local bumper which was quoted for by the insurance company. We do repairs as per the quotation from the insurance and we cannot do any additional work without their authorization therefore we cannot be held liable for the way a badge fits onto a local bumper.
The warning light that you are referring to is the O2 sensor which sits by the exhaust manifold. We did obtain a report which stated that it is not accident related. However we did do a in house diagnostic and reset the light for you.
As you are well aware proof was given by the paint company that your vehicle has been sprayed several times before. We had to wait for authorization from your insurance before we could make any further arrangements.
Please take these queries up with your insurance as conveyed to you many times.
