Absolutely pathetic service and client interaction

waiting, wating, waiting, waiting any form of progress on a very expensive vehicle, but it is like talking to a brick wall. this is now 12 days after the accident and all you hear is \will follow up and let you know"Don't know who they \""follow\"" I am none the wiser. PRAVIA is forever busy with a client...must be a tedious job to have to be busy with a client....wonder how many clients they have to appease daily.<br> <br> Insurance company rendered brilliant service and have to be content with this kind of supplier services????? I WANT MY CAR BACK REPAIRED AS I BOUGHT IT"