Very disappointing service during late-night Christmas shopping!!!

Dear H&M Pavilion Team,

Very disappointing service during late-night Christmas shopping!!!

Upon wanting to try on clothing, we were informed by a staff member that the fitting rooms were closed. When I asked if there was another fitting room we could use, the response was simply, “No.”

At the pay point, I raised the issue regarding the lack of fitting room availability. The response I received from the staff member was, “We are tired, we’ve been here all day, and we’ve closed the fitting rooms early so we can leave early to go home.”

While I understand that retail work involves long hours, especially during the busy holiday season, this approach does not reflect the standard of service expected from a brand like H&M. Closing fitting rooms early, during late-night shopping hours, greatly inconveniences customers. Unfortunately, the item I purchased does not fit, and I now need to return it—an unnecessary hassle caused by this lack of customer consideration.

I urge you to review your store policies and ensure better customer service during such critical shopping periods.