Terrible systems for clothing returns or exchanges

<p>H & M has the worst systems in the world for when a customer wants to return or exchange the clothing items bought. They are not able to exchange using their very own barcodes, and because of their own incompetencies, they insist on customers keeping the receipts and if you don't, they are refusing to help.</p> <p> </p> <p>I am a customer of theirs for a long time, bought items from different parts of the world even before they opened stores in South Africa and can never believe such a brand will have bad systems and managers who absolutely have no empathy. I ended up leaving without the jersey that i wanted to exchange for a different size because i did not have the receipt and couldn't remember the date the item was bought.</p>