Shocking retail service!

<p>I went to exchange some shorts at H&M and went straight to the parking lot. I realized then that I didn't have my card so had to lug my three year old son back to the store. A tad flustered, I confronted the cashier and asked her if she perhaps has my card. She promptly told me I took my card, and she was exceptionally busy. When I unpacked my wallet and bag to show her she said I did and left. After 10 minutes of waiting she returned with my card and instructed me to sign that I received it. Forced her to apologize to me and she still ranted that I actually left my card there! I was furious and spoke to the GM, Tasneem, who said she would speak to her department. I completely disagree with this type of treatment and think that H&M should seriously think of retraining their staff! I am an exceptionally considerate customer who seldom complains! What a shocker!!!</p>