Return policy appalling

This will most probably fall on blind eyes/deaf ears as none of your Hello Peter complaints are ever responded to.

H & M, your returns policy and systems are absolutely appalling (Extenda Retail POS). For an international brand one would think that you’d be using the latest technology systems, but instead, a customer is told you HAVE to have your slip (proof of purchase) in order to do a return/exchange and this is when the garments have the original tags as well as the labels and still have that new/shop smell on them. Furthermore the items being returned is still on your rails (in both Sandton City and Clearwater Mall) which clearly shows they were purchased recently, like what more do you people need.

In today’s day and age who the hell still wants to be walking around with paper or be inundated with slips we have to keep for 30 DAYS. H & M your company needs to learn from retailers like Woolworths or Edgars who have a good return policy where one is not necessarily refunded cash but rather compensated with a gift card provided the original tags are on and the garment is in a resalable and unused condition or even exchanged for something of the same value. Also learn from Mr Price were proof of purchase is emailed!

Upgrade your systems to provide your clientele with a more pleasing shopping experience. I wonder if the same problem is experienced internationally.