NO flexibility in terms of Return Policy.

I have to fully agree with a previous customer @Sane M. For a large international retailer like H&M, I would expect much better customer service in terms of returns.

As I indicated in my email to head office, because of my lifestyle and location, I am not always in the position to try on clothes before purchase and therefore I return clothes on a regular basis. I have not come across a 30-day exchange policy in a VERY long time and I am also not one to keep slips. Most retailers these days are willing to exchanges as long as the tags are still on.

I am now stuck with R700 worth of clothes that I will never wear. You have lost a VERY loyal customer.

PLEASE consider adding so sort of flexibility to your processes, unbelievable for an international retailer!!!!!