Menlyn service is disconcerting

I am currently in H&M in Menlyn as I write this. I requested for a manager over 10 minutes ago after I asked the person at the til to keep one pair of paints and check for me if they have any more of the pants in that size as I only found one at the racks. I went off to the restroom, returned to the til and got assisted by a tall guy at the til. He is black and tall. He is at the til now at 11h45. He saw it fito tell me that he was told assigned to tills and not to the floor. He had previously checked and the pants are available however he wasn't informed to bring the pants, only to check if they are available. When I asked him where I should go check fornthe pants he told me the same place I found the ones I had reserved prior to going to the restroom. I informed hi. How the is not H&M standards. A customer should not have to walk up and down the sho0 after requesting for items. He reiterated that he was assigned to the tills. I went back to the racks, disappointed and checked for the pants. Guess what, they were there. To ensure I wasn't jaded by the disappointment, I asked the lady that was around the racks who works there to check if there was a size 46. She said not here. She will check. I informed her that I had already asked the people out front by the tills and I was sent here. I then returned to the til and expressed to the same guy that he wanted my time and expressed to him yet again that I was not happy with the leak of service he deemed acceptable. When I returned he was speaking to one guy who was on the floor but also failed to ask him to assist to get the pants. I asked to see the manager who was understanding and assisted me. I am highly disappointed in this manner of how business is conducted at H&M Menlyn. This guy has no sense of initiative and proactivity. He is disconcerting to say the least. Service in any industry is what keeps doors to companies open. Not clothing or whatever it is an industry may offer. Your personnel isn't even learning name badges. One wonders if this is a store thing or a brand thing. I went to H&M at the V&A waterfront on Wednesday of last week. Two different experiences.