HORRIBLE SERVICE BY SIYA in Clearwater Mall

I’m absolutely livid with the treatment I got from your manager SIYA. He was sooo quick to dismiss me as if I’m being a nuisance to him by telling him that I am not happy with the response he was giving me. On the 24th of june I bought a skirt of R200 with my credit card inserted my card then I asked ZANELE to cancel the transaction as I have cash then the slip came out she did not understand how is it possible that the slip came out when the transaction was cancelled. Then I gave her cash still she told me I must come back the following day because a cash up would have been done. Today the 25th of June I came I’m being told a different story after I tell the manager SIYA the entire story he tells me about waiting for accounts I tell him I dnt understand how dnt you do cash up at the end of the day and see wether theres a surplus or deficit of the day. He dismisses me and tells me we going around in circles and has the audacity to call the next customer and tells my son to get out of the way yeses how rude and disrespectful. I work in a customer service environment and I know for a fact you dnt jst dismiss a customer like that just because you feel pressure of the que being too long. Thats absolutely unacceptable!!! Then Tshidi told me to come to her side to hear the story. She tells me the same thing that SIYA said in a polite way and definetly understanding where I am coming from. I leave the store without my money. I wasted a whole 30 min coming to the store which Zanele said I must come. I drove 60 km to go and come to clearwater for a mere R200. First time shopping by your store definetly the last time. Ill be returning all the goods I bought the previous day. What a bad experience. I wouldnt recommend h and m clearwater to anyone. How can a horrible person like SIYA lead the pack that speaks a whole lot volumes.I had to provide my details even when I was not comfortable with it. I’m basically being crucified for being considerate incase the cashier is short. TSHIDI must teach SIYA on how to deal with irate customers,not the nonsense he did earlier on. Ake happy shwem