1 reviews | Active since Nov 2016
H&M - Teach your store managers about marketing misrepresentation
This store should learn something about misrepresentation of prices. Went to the Mall of the South H&M branch on the 31/08/2019 and purchased a trouser as per the prices adverstised at R249 and when at the till i was advised that the trouser was actually R329. I requested to speak to the manager and i was further told that customers misplace items incorrectly. I could have understood this if is was just a one item but not the entire rack and this was what i told the manager. When the manage went to investigate this, the error was quickly rectified before I could take any pics of the wrong doing. The store manager still refused to provide the item to what it was advertised for in error. Oh, and when i advised them that i will be logging a formal complaint, the manage happly provided me with the customer service contact details *** or ***. Now i understand why he comfortablely provided this information it's because even the customer care number is never attended to. Tried calling the entire week and the phone lines only rings with nobody attending to calls! Never shopping there again!!!!
