H&M Canal Walk

I am disgusted by the service at your canal walk store regarding an error in a refund processed by one of your staff members Rashieda, who returned cash to my debit card and told I must wait 5 working days for it to reflect after not offering me to refund me in cash. Leonie, Sabrina and Candice claimed to have been calling the accounts department bt no-one is able to help. Now they returned their stock item which I bought and not my money and I am being told I have to wait and no - one can provide me with the regional manager who can o escalate this query to, I spent an hour in the store again today, waiting for my money bt everyone keeps passing the buck - all I want is my money because I returned your item in good form. I am appalled at this treatment!!!