Exchange of clothing

<p>i wanna know which store in 2016 still says that a person cant exchange something if they dont have a slip with them.Someone bought my child clothes at H&M last week on the 16th December at mall of africa,unfortunatly when i (the Mother of the child) received the clothes i found that one of the dresses were a size smaller than what she wear.So i went to Sandton H&M and asked to exchange the size and told the lady i didnt have a slip but the dress was still had a tag,the lady told me that they were unable to assist me because i dont have a slip.I mean im not asking for a refund im only asking to exchange the size but NOOOOOO i was told to call customer care.The next morning being the 23 Decemeber 2016 i called the customer care and i explained my story and tghe lady told me that i need to ask that person to give me the exact date,time and amount of full purchase that they did at H&M when they bought the clothes.I mean the person that bought these clothes say they dont have the slip they not even around johannesbyrg they on holiday ,and how the hell am i suppose to ask someone their bank statement and all just to exchange a flippin dress.I dont get why H&M is using this policy but what i can say is that its a stupid and riduculous policy and they should rethink on introducing a new policy regarding exchanges.so now im stuck with a dress that doesnt fit my daughter i dont know what H&M expects me to do with it.This is a silly policy and ill never buy anything from that store ever again.</p>