BS Policy

<p>I am a huge fan of H&M and I am so dissappointed at the lack of consistency in their policy. This morning I went to H&M Mall Of Africa to exchange some pants. I was served by Asnathi Makoti whom I told that I dont have a receipt, I just want exchange. She then told me their policy does not allow exchanges withiout a receipt. I told her that I shop in Sandton and I have done an exchange without a receipt. She got confused and went to call her manager Lwazi Thabane. Lwazi told me that they dont exchange unless without a receipt and in Sandton they made an exception. I told him that is utter ******* and in such a bad economy with inflation, your policy is arrogant. I am really dissappointed that in such a well established company their policy restricts customer experience. I am not happy with this and I will not shop at H&M ever again. I will take my business where it is appreciated and thats Zara and TOPSHOP. I will make sure that my family and friends dont shop there as well. </p>