Bad Customer Service

Yesterday I visited the H&M store at the East Rand Mall; I am still fuming from the experience.

At about 18:10 pm I walked into the store to grab an urgent outfit for my little one. I walked around and picked up a few items and suddenly the lights went off. I immediately asked one of the ladies working on the floor to kindly switch the lights back on as I was still shopping. When I looked at the time and it was 18:50 pm so it made absolutely no sense that the lights were being switched off whilst customers were still inside the store.

The lady working on the floor turned around and said “ When the door rolls down then our lights automatically go off” in a very demeaning voice. She rolled her eyes and also said: “it’s a sign for you to go home”. Various employees in the store, including the security guys, were passing nasty comments which were directed at me. I asked to see the manager and was initially told that he wasn’t there; in the meantime, he was in the shop. They were laughing at me!

Someone pointed him out to me and I was bitterly disappointed by his reaction towards me after explaining how one of his staff treated me. He also gave me an attitude and didn’t even bother to apologise or even trying to intervene in this matter. No one seemed to care!

I will not tolerate being treated like this! I am a customer and deserve to be treated as such! I wonder if all the H & M customers are treated in the same way!