Bad service/Worse after service

We moved from DBN to JHB. Property ****** out of my house by movers, my wooden floors damaged due to negligence.New property, shuttle not on time, furniture just thrown in shuttle causing a leather frame to tear etc. List of damages goes on. Complain at JHB branch about negligence, lady responds \we must understand that they movers are in a rush because the shuttle was late\" Like this is exceptable. Realise that empty boxes we paid for was never delivered.Fine you will refund us the boxes, but why wasnt it delivered in the 1st place,2nd time *****ing Had to complain 1st .The response, they are sorry and the staff got warnings, but they are not liable for any damages caused as \"they do take care when moving property\" and we should have taken out insurance. Would the insurance from you cover my house wooden floors damage?Im absolutely appalled by this. If something gets damaged because of moving on the trip i understand, but this is utter negligence and now they are pleading the fifth. We even send pictures of how stuff was handled and the damages proofing our case. I will never in my life recommend you as a moving company and your staff seriously needs training on customer servic"