H&M Canal Walk Unprofessional Staff

My wife and I had a very disappointing experience on Tuesday, 04 March 2025 with the customer service from the female staff on the top level of the store. We were interested in purchasing an imported outfit that had arrived from Dubai. While only the pants were available, we asked one of the staff members for the shirt size from the mannequin. She directed us to the pay point to place an online order for the shirt. We decided to secure the pants in the meantime, but when we reached the pay point, another staff member informed us that the shirt could not be sold, as it was a special import for that particular store.

We then made another request for the shirt from the mannequin, but the second staff member (who was not wearing a name badge like everyone else) told us, "We are not allowed to sell the item from the mannequin." Shortly after, a third staff member intervened, claiming the shirt had already been sold as of Thursday (the previous week), despite it still being displayed on the mannequin. This conflicting information was confusing and seemed inaccurate.

Frustrated, we decided to return the pants. As we did so, the first staff member who had initially directed us to the pay point walked away from us and made no effort to assist further. We were left trying to figure out how to purchase the imported items, but the lack of support and clarity made the experience extremely unpleasant.