Anyone actually ever had a successful repair?!

Sent phone in for fixing over 3 weeks ago<br> Never receive any feedback or calls when promised<br> <br> Seems to be a new story every time I call<br> Clair (Agro receptionist) point blank refused to allow me to speak to any manager or owner<br> <br> Starting to wonder if the company is ligit and weather I will ever see my phone again<br>