Excuses Excuses - poor quality of work

Hi there, the following review is to give you a view of the pathetic and unprofessional service that I have received from this panel beater company from day 1. My vehicle was involved in an attempted hijack activity in early 2019. Firstly the way HJ Bosch and Sons became involved in this process is questionable. When I arrived at the scene where my daughter was involved with this attempted hijack, I wanted to contact my insurance company (Santam) to get a tow-in. I was then told by the police officer on duty that they have already contacted someone to come do the tow-in ??????????? By the police officer ??????? I overheard certain discussions between one of the officers and the tow-truck driver ????? Let it be, the vehicle was towed and the assessment was done by Santam. I then waited close to 2 months for my vehicle to be fixed. I had a insurance vehicle for close to 3 weeks, but because the panel beater took so long, they informed me that the panel beater will supply me with a courtesy vehicle. NEVER happened. My wife, who is the primary on our insurance contacted them regularly, but it still took more than another month to deliver the vehicle. We were referred to the Ops Manager many times, but he was never available to talk when we phoned, or he never phoned back after any of our calls. Then as part of their goodwill, they offered to fill my vehicle up before I take delivery. So much for goodwill as the tank was already filled over 75%!!!! when they took in my vehicle, and then when I arrived to pick up the vehicle, it was not filled up, and I was told to wait about 20 minutes while they go and fill it up. At this point I was utterly frustrated and declined the offer to wait for the fill-up. Surely they should have done that before they hand over the vehicle. Then issue 1 starts just a month after I received the vehicle. A silver panel on the rear door just above the number plate became loose. I reported it, and was asked to take off the panel and take a photo to send to them. Firstly, I found later, that is a major task to take this panel off, so I then pulled the panel away from the body and took a photo. I refused to remove the panel by myself. They then asked me to bring in the vehicle. I was not able to take it in before 17h00 on weekdays, so I requested to take the vehicle in on a Saturday. A date/time was agree. I took my vehicle to their office on the agreed date/time, just to arrive and wait for 45 minutes before I decided to leave, with no-one from their office there to receive me as agreed. They then informed me that they have ordered the panel and will come fix at my house. Date/time was agreed and they came to fix. This is then where I saw that it was going to be a major effort to remove the panel. While they were fixing the panel, I showed the senior person the roof beading that was not there. He then contacted his office to discuss and reported to me that they will order and then inform me when they will come and fix. Over the weekend I was travelling and wanted to adjust my right rear-mirror and found that it is not moving, but stuck. Today, 19/06/2019 I informed their office about the issue, just to get a response that their Ops Manager is stating that it is not their problem as they did not work on that. What a joke as the whole panel under the steering wheel was ripped out when the highjack attempt happened, so to fix the panel (which should be a new one, they would have had to fix the connections and the wiring correctly. So I am awaiting HJ Bosch & Son's response on this????? All this is indicative of poor quality of work and quality control by the management. Santam should be aware of this.

So any future client of HJ Bosch and sons - be aware.