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Nomfundo S

1 reviews | Active since Dec 2024

11 Dec 2024, 08:32

Very Poor Quality products and poor service

I bought a physio laser Machine from HITECH therapy and within two months the machine just shutdown the screen was blank it wouldn’t switch on or off I took the machine back to HITECH and they brought it back after 6months . Within 4 months of receiving it back the machine showed a “Hot🌡️” message and as per user manual I switched it off . This overheating of their faulty device lead to the cable burning . I sent the machine to HITECH and they confirmed that it overheated and that it can be a bent pin. They said they will check if warranty covers it . The company came back to say they won’t repair cause the machine is not under warranty anymore ,meantime it was . When I told them that it is still under warranty they changed the story /reason and said the machine is not gonna be repaired cause it’s accidental damage. How is their machine overheating my accident. I bought the machine hoping that I would be investing into my practice only to realize that iv just wasted R54000 . HITECH is a **** please don’t waste your time and money on this company

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Replies (2)
Hitech Therapy
Hitech Therapy 's reply15 Jul 2025, 09:18
Official
Thank you for your feedback. We are truly sorry to hear that your experience with us was a negative one.
We take your concerns seriously and have escalated this matter to our management team for a full review. We are committed to finding a solution and improving our service. We will get back to you as soon as possible with an update.
If you would like to discuss this further, please feel free to reach out to us directly at ***
Hitech Therapy
Hitech Therapy 's reply15 Jul 2025, 13:59
Official
 Our technical manager will be personally reaching out to you  to discuss the specifics of your situation. We are dedicated to implementing an effective solution. We are confident that we can resolve this to your complete satisfaction, leading to a positive outcome.