Hitech Therapy Non Compliance toward consumer protection act

I purchased a Nebuliser, the atomizer stopped working, I contacted Hitech Therapy of whom I purchased theachine from , requesting a new atomizer, I have confirmation in writing the technician mention to me he had a spare and would arrange delivery , 7 months later I sent a new mail asking what was going on, the was told that Hitech would arrange collection and send a quote on the repairs, 2 days later they sent the machine back to me, no call to explain the action plan, no quotation, nothing , they sent I back broken, this is as per there mail below Good day Darren,

Trust this email finds you well.

Thank you, we received your WH-203 Ultrasonic Nebulizer on our case # 8730 for assessment.

As soon as our technician has assessed your machine we will send you a quotation.

Thank you, have a great day!

Please do not hesitate to contact us should you have any further queries.

Best regards,

Janis Sweetlove

DONT BUY PRODUCTS FROM HITECH THERAPY IN DECO PARK