CB
Cindy B
1 reviews | Active since Apr 2019
11 May 2025, 12:12
Worst warranty service
I am very unhappy with the service I am receiving from Hisense warranty department. I have sent a request almost 2 weeks ago about an airfryer I purchased less than a year ago that is now just not working. I purchased it through Takealot and they can't help me they advised I need to contact Hisense directly for the warranty claim. If I don't call them to find out what is happening then I don't get any feedback. It's almost 2 weeks and the airfryer has not even been collected yet so I'm probably going to wait another month just to get to that point. Honestly horrible service which is a shame as Hisense was one of my favourite brands
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Replies (4)CB
Cindy B's updateReviewer Update
12 May 2025, 13:09Please update when will I be contacted
CB
Cindy B's update12 May 2025, 13:09
Reviewer Update
Please update when will I be contacted
CB
Cindy B's updateReviewer Update
12 May 2025, 14:41I am tired of the same reply when will they be in contact with me
CB
Cindy B's update12 May 2025, 14:41
Reviewer Update
I am tired of the same reply when will they be in contact with me
CB
Cindy B's updateReviewer Update
19 May 2025, 08:36So your reply above staits that I will be refunded once item has been received at your warehouse. This was collected last week Wednesday and now AGAIN there is no further communication from you or any reply to my emails regarding my refund! Absolutely ridiculous
CB
Cindy B's update19 May 2025, 08:36
Reviewer Update
So your reply above staits that I will be refunded once item has been received at your warehouse. This was collected last week Wednesday and now AGAIN there is no further communication from you or any reply to my emails regarding my refund! Absolutely ridiculous
CB
Cindy B's updateReviewer Update
20 May 2025, 10:28I am now fed up your reply yesterday said the unit is on route and once you receive it you will arrange with takealot to give my refund. Then a while later I got an email saying you are engaging with Takealot to refund me and then I followe up again to gind out whats happening but if i dont complain on Hello Peter you just blatantly ignore me.Now I have had it you are making it sound like you are doing me a favour to get my unit refunded. YOU ARE NOT DOING ME A FAVOUR this is under warranty however it's been back and forth for 3 WEEKS. I don't care who refunds me but it better be done by end of this day or I am laying a complaint by the consumer protection as this is beyond ridiculous now!
CB
Cindy B's update20 May 2025, 10:28
Reviewer Update
I am now fed up your reply yesterday said the unit is on route and once you receive it you will arrange with takealot to give my refund. Then a while later I got an email saying you are engaging with Takealot to refund me and then I followe up again to gind out whats happening but if i dont complain on Hello Peter you just blatantly ignore me.Now I have had it you are making it sound like you are doing me a favour to get my unit refunded. YOU ARE NOT DOING ME A FAVOUR this is under warranty however it's been back and forth for 3 WEEKS. I don't care who refunds me but it better be done by end of this day or I am laying a complaint by the consumer protection as this is beyond ridiculous now!