Worst Warranty Claim In my Life.

I purchased a TV from PClink Computers in 2020/03/04. This outlet closed down and I had to log a warranty claim directly with Hisense from January 2023. The TV has dark patches. This has been the most disturbing service I have ever received. I emailed *** and *** on the 12/01/2023, 23/01/2023 and 03/01/2023 to enquire about a repair claim, with absolutely no response. I logged a warranty claim on the Hisense website on the 09/02/2023. I was contacted via email and proof of purchase was requested. I also messaged Hisense on Facebook messenger from the 15/02/2023 as I had no response again. Tv was picked from me on the 27/02/2023 by Tele Audio Electronics. TV was returned on 06/03/2023 and it had dirt particles under the screen. TV was taken back immediately by repair outlet.

I only got the TV back on the 27/03/2023, after 1 month, even though I got an SMS on the 08/03/2023 stating that the TV was repaired again. The repair centre delayed because it was too costly to return the TV without other deliveries in my area. TV was inspected in in a bright room and the very dark patches was seemingly repaired. I only noticed that the other patches were not repaired in the evening. I noticed that there are gaps between the bezel (outer screen) and the frame. There is also glue protruding in certain places around the screen and there are scratches on the frame from the removal of the screen. Dust is going to get behind the screen from the gaps. There are still patches on the screen, especially on white scenes and when viewing sports.

I have logged numerous Tickets and sent multiple emails from the 30/03/2023 with a reply “Kindly be advised that the service call has been re-opened ***, Technician will be returning to you to repair the unit.”

I own multiple Hisense products and this service is pathetic, which makes me worried. I have other brands (Samsung and LG) and never had a repair claim. Their products last.

The repair centre Tele Audio Electronics also has no quality control. They first sent the TV back with dirt particles and then claimed to be testing my TV for 3 weeks, yet no further repairs were carried out except removing the dirt from behind the screen. The TV was returned with the same issue. They also scratched the frame and glued the screen back as if they have no care for the customer. It is also very difficult to get a reply from Hisense emails and to register the warranty on any Hisense product. No one has contacted me.

Ref Tickets: 974396 / 916910/ 906237/ 960461/ 970675/ 970530 Repair # Ticket: ***/ ***