tJ
thea J
1 reviews | Active since Sept 2020
26 Jul 2022, 18:42
WORST SERVICE NO SUPPORT
Bought a tumble dryer in December. Delivered 12 December 2021. On 4 January 2022 the PC board was replaced. Since complained about the machine. Takes 6 hours to dry my washing. 8kg machine. 6.7kg washing. Now my machine was collected. Was to get a refund on take a lot where I bought the machine. A new one is almost R2000 more expensive. No machine no refund. If you speak to agents they interrupt you. Ask why you want to be home when they collect. ... I am at a lost. Reading the reviews I have NO NO hope of any support. They are lying to you and dont care about their customers at all. NEVER again any Hisense product in my home.
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Replies (2)tJ
thea J's updateReviewer Update
26 Jul 2022, 19:48Thank you. Tried everything... nice, rude, polite, obnoxious, professional. The just dont care one bit. A manager was to call me Thursday....we almost again on Thursday. My refund today with a phone call from the lady working with Takealot orders..... yeah right.
tJ
thea J's update26 Jul 2022, 19:48
Reviewer Update
Thank you. Tried everything... nice, rude, polite, obnoxious, professional. The just dont care one bit. A manager was to call me Thursday....we almost again on Thursday. My refund today with a phone call from the lady working with Takealot orders..... yeah right.
Hisense's replyOfficial
27 Jul 2022, 09:06Dear Thea Joubert,
Thank you for your review.
Your feedback helps us do better. We apologize that our service did not satisfy your expectations. We always aim to deliver a great experience. We would like the opportunity to investigate your feedback.
A formal complaint has been logged on your behalf.
One of our Customer Care Agents will be in contact with you shortly.
Kind regards
Hisense Customer Support
Email: ***
W: http://global.hisense.com | www.hisense.co.za
Customer Service 0860 HISENSE | ***3
Thank you for your review.
Your feedback helps us do better. We apologize that our service did not satisfy your expectations. We always aim to deliver a great experience. We would like the opportunity to investigate your feedback.
A formal complaint has been logged on your behalf.
One of our Customer Care Agents will be in contact with you shortly.
Kind regards
Hisense Customer Support
Email: ***
W: http://global.hisense.com | www.hisense.co.za
Customer Service 0860 HISENSE | ***3
Best regards,
Hisense's reply27 Jul 2022, 09:06
Official
Dear Thea Joubert,
Thank you for your review.
Your feedback helps us do better. We apologize that our service did not satisfy your expectations. We always aim to deliver a great experience. We would like the opportunity to investigate your feedback.
A formal complaint has been logged on your behalf.
One of our Customer Care Agents will be in contact with you shortly.
Kind regards
Hisense Customer Support
Email: ***
W: http://global.hisense.com | www.hisense.co.za
Customer Service 0860 HISENSE | ***3
Thank you for your review.
Your feedback helps us do better. We apologize that our service did not satisfy your expectations. We always aim to deliver a great experience. We would like the opportunity to investigate your feedback.
A formal complaint has been logged on your behalf.
One of our Customer Care Agents will be in contact with you shortly.
Kind regards
Hisense Customer Support
Email: ***
W: http://global.hisense.com | www.hisense.co.za
Customer Service 0860 HISENSE | ***3
Best regards,