Worst service in the world

I reported on the 18th of June with Ticket *** that i was getting no service from Hisense they acknowledged my issue on 19th of June then on 24 June i got a new Ticket *** and was contacted by Thuli Ngema and was asked again what my problem was. I sent her all the information and it is now 02 July and not a word back from Hisense. Do they just abandon the customer if there is a problem with the product because that is exactly what has happened to me and my appliance is a month old. This is the worst service that i have ever had in my life it is disgusting how customers are treated by Hisense. I will be taking this up with Consumer Rights and Hisense will pay i am done with you.