Worst service from Hisense

I bought a 12kg auto dosing in January 2022 at Makro, 1st the one that was delivered was leaking water, when you start the wash cycle the water ran out instead of inside the machine. I called Makro they picked it up the next day and brought a new one. About 4 weeks ago it started spinning out of control, clothes coming out dirty, and it was sucking small things like socks etc into the filter. This caused us to open the filter at every wash and to top it all it was making noise like a an old train. I called Makro, who sent the Hisense technicians. They came and one of the them very rude, he spoke to me as if I was using a washing machine for the first time in my life. They said there was nothing wrong the feet of the machine were not level and if they had found anything stuck in my washing machine they were going to charge me. I regret signing the form. After they left the load did exactly the same problem I had called them for and to make matters worse I received a text that repair was completed. I called Hisense directly (i will not mention names out of respect) and they opened the same job and technicians were going to come through, they never did and a few days latter I got another text that the repair was done, yet no one ever came to my house. Now this machine is tearing clothes and I don’t know what to do. This is a very expensive washing and I am stuck with an expensive machine and I regret buying it