WORST SERVICE FROM HISENSE!

bought a Hisense TV in Nov 2019 @ Makro Cape Gate. Eversince we have experienced issues with the tv. At least twice a day we have to re enter the wifi password. Youtube is not working - it just stops. Sometimes we cannot access netflix at all. DSTV now just stops with an error message. We have had technicians from Hisense there 5 times now!!! They have replaced all the parts on the tv, wifi mosule, motherboard etc. They have upgraded our software twice. They made us upgrade our own Wifi... Yet still the problem persist. I am so frustrated, because we paid R7000 for a tv that is not working properly. I keep asking when the tvwill be replaced, but the ladies at the call cebtre just pull their shoulders up and say there's nothing they can do - I must just log another call. How many times????? When I asked to talk to the manager, the lady said the manager is not available, i asked that she phones me back... This was Wednesday last week, still the manager didn't call me back. I sent Delicia a msg this morning, her advise to me isto log yet another call... For the 6th time!!!! Please let me know who I can talk to to get the tv replaced or i will have to go to my last resort and contact the Ombudsman.

My nr: ***