Worst service ever and Low Quality product

<p>I Bought a Hisense Fridge in 2014 and it has given me problems every year.</p> <p>It started frosting up in the freezer and it's a no frost fridge so I logged a request for them to come fix it and the technician Mike kept calling and making appointments and then wouldn't pitch. Sent an email to customer service and I didn't receive a reply.</p> <p>It then stopped working I logged another request and the technician came after two weeks only to tell me that it needs a new fan and he needed to order it from Cape Town and it would take 5 days for it to come. It's now the forth week, when I called him he said I should call Hisense because he doesn't know what is the hold up.</p> <p>So I called Hisense and held on the phone for 40 minutes before a representative answered my call. The lady I spoke to didn't have phone etiquette I gave her the job number to check the feedback for me she told me "just hold" with out tell me why or even asking me to please hold and I was holding and listening to the IVR music for long and then the call was cut. I was so upset I had to call again and hold again before I was answered bare in mind these calls are not free.</p> <p>I was answered by the very same lady who now told me that the only note on the system was that the order was sent through to Stan and the date of the note was dated the same day I called where it should have stated the week before.</p> <p>She then said should I give you his number so you can find out from him what's happening, this made me even more irate as why should I call him I don't work there I called customer service to find out feed back not to be sent pillar to post. I demanded she called him I'll wait on the line, she came back and said she can't get ahold of him and that she would try him again tomorrow morning and would come back to me. Which she never did.</p> <p>So I had to call again got through to a lady called Patsy who told me the same story and that she would send an email to Stan, which she did and copied me in on the mail, I asked her why is the job number stated on the email different from the one I was given, she said their systems had been upgraded and this would be the new job number. I got a response after two days from Stan asking me for the order number now where am I supposed to get this shouldn't he already have this information as he was given the job number which I assume all information should be on the notes, customer service didn't respond to his mail as they were also copied on this mail, I responded gave him the job number I was originally given he said that is not the number he was looking for and till today I am still waiting for a response on what's the way forward meanwhile it's the 5th week now and I still don't have a fridge now can survive without a fridge all my food in the fridge went bad but nobody cares about that.</p> <p> </p> <p>I have never come across such incompetency in my whole life it's really disgusting nobody wants to take accountability and there is no active collaboration to ensure the customer is serviced.</p> <p> </p> <p>I didn't mention I was hung up on several times where I even had to call the had office to patch me through to a representative who also told me they would give me feedback by 4pm and never did.</p> <p> </p> <p> </p>